Refund policy
East Wind Community, Inc., operating as East Wind Crafts strives to provide our customers with 100% satisfaction on every purchase. Due to the nature of our products (food & footwear) our staff must handle each refund and/or return on a case by case basis.
- For all damaged returns/replacements, we ask you send five(5) pictures, all with different angles of the damaged product/packaging.(Not only is this for proof of damage, but as well, what we need in-case we have to file a claim through the shipping carrier)
- If your package ends up damaged due to shipping carriers, please follow the damaged return guidelines above!
- Undamaged returns must be shipped back to East Wind Crafts at the purchaser's expense, unless otherwise specified.
- All footwear must be received clean and undamaged in it's original packaging in order for us to successfully process a customer's exchange, refund, replacement, etc...
- All "clearance sales" are final.
Please contact our customer service team via email: customerservice@eastwindcrafts.com